www.rxmds.net

Frequently Asked Questions

• When is the client billed for the order?
• What type of confirmation does the client receive after placing an order?
• Is the client notified once the order is approved?
• Is the client notified of when to expect the order?
• Should a client contact customer service by phone or email, how long will they take to respond?
• Does the client receive a receipt for the order, and what information do such receipts include?
• Why are generic medicines so cheap?
• How can I be sure of the quality of the medication you offer?
• Why do the generic pills I received look different?
• Do you accept insurance?
• What happens when I submit my order?
• What will appear on my credit card statement?
• Is rxmds.net a certified pharmacy?
• Do I have to buy a membership to order?
• Where is my order?

When is the client billed for the order?

Clients are billed once their orders are shipped.

What type of confirmation does the client receive after placing an order?

An email is sent to the client right after the order is received. This email states that the order has been received.

Is the client notified once the order is approved?

The client is sent an email stating that the order has been accepted, which also includes a price quote for the order.

Is the client notified of when to expect the order?

The client is sent an email stating that the order has been shipped and when to expect it - i.e., the estimated time of arrival (ETA) quote.

Should a client contact customer service by phone or email, how long will they take to respond?

The client is called or emailed within and no later than 48 hours after initial contact by the client.

Does the client receive a receipt for the order, and what information do such receipts include?

The client is emailed a receipt for the order, which includes our website address, an order ID, and a tracking number. Clients are asked to save this receipt for future reference.

Why are generic medicines so cheap?

The difference between a brand-name medicine and a generic one lies in their names, shapes, and prices. A generic drug is usually called by the name of its active ingredient, while a manufacturer uses a brand name. However, a manufacturer cannot possess a patent for a certain chemical agent; this is why manufacturers of generic pharmaceuticals can legally produce the so-called "generics." They are the same chemically, and since their active ingredient is identical, they have the same medical effect. Buying and using a generic medication is thus cheaper, but gets you the same results!

How can I be sure of the quality of the medication you offer?

All generic products are made by overseas pharmaceutical manufacturers in state-of-the-art manufacturing facilities. These are the very companies that manufacture (and export in bulk) the drugs that go into the making of the world's best-selling brands. Manufacturing is increasingly being outsourced to overseas facilities of parent companies or third-party suppliers. Any new advances in manufacturing technology are naturally invested into these overseas facilities, rather than pharmaceutical companies' little-used US or European factories. Our drugs are manufactured in state-of-the-art facilities that fully comply with the Good Manufacturing Practices (GMP) stipulations laid down by the US FDA.

Why do the generic pills I received look different?

The contents of your generic pills are absolutely the same as those of the branded versions. The difference lies in their name, shape, and color only. Manufacturers of generic drugs cannot use brand names on their pharmaceuticals, as that would constitute a breach of copyright; using the names of well-known ingredients, however, is absolutely legal.

Do you accept insurance?

No, we cannot accept insurance.

What happens when I submit my order?

Your order is dispatched through our order system to a licensed physician, who will then review the information you have submitted, and approve or decline your request.

What will appear on my credit card statement?

Charges from us will appear under various discreet names on your credit card statement. In your confirmation email we will inform you of the exact name. If you have any doubts, contact us first! Charges are non-refundable. Disputed charges,including all reversal fees, will be collected by our debt collection contractors.

Is rxmds.net a certified pharmacy?

rxmds.net is not a pharmacy. We deal in secure transactions between patients and medical providers. We contract with reputable, fully licensed pharmacies that dispense medications to customers placing orders through our online escrow service. rxmds.net acts as a medication broker between you (the buyer) and the licensed pharmacy (the seller).

Do I have to buy a membership to order?

We do not request that you purchase a membership or subscribe to any newsletters. You may immediately add items to your cart and checkout fast and free, from the convenience of your own home!

Where is my order?

Shipping Policy:
We do not ship orders on the weekend. If you place an order on Friday after 4:00 pm Eastern Standard Time, it will be dispatched the following Monday.

Check your order status online:
You can check your order status by clicking here. (Log in with your email address and the password you were given in the confirmation email you received from us).